Return Policy

At Dimension One Spas of San Diego, we stand behind the quality of our products and services. Each spa we offer is carefully crafted to provide long-lasting relaxation, performance, and enjoyment. As part of our commitment to excellence, we offer comprehensive manufacturer warranties on all new spas and swim spas. However, please note our return policy below.

Returns & Exchanges

We do not accept returns or exchanges unless the item in question has a manufacturer defect that falls under the warranty coverage. If you believe your product is defective, we are happy to help you initiate a warranty claim in accordance with the terms outlined by Dimension One Spas’ official warranty.

To review warranty information for your spa or swim spa, please visit the official D1 Spas Warranty Page.

Warranty Assistance

If you experience an issue with your spa or related equipment that you believe may be covered under warranty, please contact our team directly. Our experts will assess the situation and help coordinate any service or replacement covered under the manufacturer’s terms.

We take pride in delivering not only industry-leading spa products but also full-service backyard transformations that are built to last. As San Diego’s only full-service spa and outdoor living provider, we’re here to support you every step of the way—from installation to long-term care.